Emails

Velocity generates emails to notify customers, reps, and internal users about certain events, or to deliver data via the reporting system. Some emails are handled by BigCommerce instead. Below is a breakdown of each type of email communication.

Email Type	Recipient	Trigger	Rules
Customer account creation	Customer	Customer account is created by a Velocity user	Only sent by the "Send an invitation" option Only sent if the customer-facing storefront is visible
Order receipt	Customer	Order is placed (by the customer or by a Velocity user)	Disabled by default Sent by BigCommerce
Manual payment receipt	Customer	Manual payment is made by a Velocity user	Only sent if user chooses to send
Subscription installment reminders	Customer	Automatically sent three days prior to a subscription installment
Failed subscription installment	List of users	Daily list of failed subscription installments	Only sent to a configurable list of users
Overdue terms report	List of users	Daily list of overdue terms orders	Only sent to a configurable list of users
Rep order approval	Commissioned reps	Order approval	Only sent to commissioned reps with a configured email address
Rep order shipment created	Commissioned reps	Shipment is made	Only sent to commissioned reps with a configured email address
Reports	Specific emails	On demand, or on schedule