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NetSuite

NetSuite is an integrated cloud business software suite that includes business accounting, ERP, CRM, and e-commerce functionality. Velocity integrates seamlessly with NetSuite, allowing users to create, link, and sync resources like orders, customers, and products between the two platforms.

An integration between Velocity and NetSuite can be established upon request. After the integration, resources such as customers, products, and orders can be linked between Velocity and NetSuite (to each respective resource in NetSuite: customers, items, inventory locations, and sales orders).

  • Velocity customers link to NetSuite customers
  • Velocity products link to NetSuite items
  • Velocity products can optionally link to NetSuite locations (inventory location)
  • Velocity orders become linked with NetSuite sales orders once they are reported
  1. Navigate to either the edit-customer modal or the detail view
  2. Look for the NetSuite Customer selector
  3. Search for the corresponding customer in NetSuite
  • Click on a product in the products list
  • Look for the NetSuite Item selector
  • Search for the corresponding item in NetSuite
  • Additionally, look for the NetSuite Item Location
  • Search for the corresponding inventory location in NetSuite if applicable
  • Additionally, update the BigCommerce Tax Code to match NetSuite

Report to NetSuite

With this integration, orders are automatically reported to NetSuite (as sales orders) when they are approved in Velocity. In Velocity there are three requirements prior to approval and reporting:

  • The customer associated with the order must be linked to a valid NetSuite customer
  • Each line item in the order must be linked to a valid NetSuite item
  • Each line item in the order must have a tax code (in BigCommerce) that matches its tax code in NetSuite

Info

Matching tax codes are not required for NetSuite's "group" items

Velocity orders are reported to NetSuite with the following basic information:

  • Customer
  • Status
  • Department
  • Line Items
  • Line number
    • Item ID
    • Amount cents
    • Quantity
    • Inventory location
  • Billing address
  • Memo
  • Shipping Address
  • Discounts (if applicable)
  • Shipping cost
  • Shipping method

Once the reporting process succeeds, a link to the corresponding sales order in NetSuite will appear in the order details page sidebar. If the reporting process fails, an error message will be displayed on the order details page.